HomeFood MenuBakeryCakesSeasonalGiftsSpecial EventsDelivery
About UsAbout Our FoodIngredients • Feeding TipsFeedbackDog Parks

 ContactLinksNews Blog Refund/Cancellation PolicyPrivacy StatementTerms of Use

Pooch HikePooch Glam

Pooch Yum values your trust.

We at Pooch Yum value your trust. Our privacy policy outlines what we do and do not do with information that you provide us in the course of using our website purchasing our products.

We have invested our time and money to ensure the information gathered is secure. We will never sell, lease or share your information with any other company.

Your Information

It is up to you whether you provide us with your personal information by participating in any of the activities mentioned in this Privacy Policy. If you choose to participate, your personal information will be carefully handled in accordance with this Privacy Policy.

When you purchase our products and/or services online or over the phone you provide us with information. Depending upon what information you provide to us and whether, and where, you purchase products the information we receive may include your name, mailing, billing and/or shipping address, telephone number, driver's license number, birth date, form of payment, e-mail address, delivery or drop off preferences and what you purchased. If you use a credit or debit card, the information we receive will include your account number and your form of payment. Pooch Yum uses the information you provide to service your account, to ship an order to you, or to provide warranty service on products and/or services you purchased.

Pooch Yum and Security

Any information that is provided to us is handled in a safe, secure and responsible manner. We use encryption and other types of technology to reasonably protect and safeguard your personal information and transactions, whether your purchases are on-line or via phone. We never display your full credit card information. Sensitive information is encrypted using a SSL encryption.

E-mail and Direct Mail Offers

To keep you up to date with new and exciting dishes, we may also use your mailing, shipping and/or billing address or e-mail address you have provided us to send you special offers from time to time that would be of interest to you. If you do not wish to receive information regarding new and exciting pet products and services simply follow our 'Opt Out' procedures.

Choice/Opt-Out

Unless you affirmatively opt-out, we will maintain personal information in accordance with this Privacy Policy.

If you do not want to receive direct mail, catalogs, email, product- and/or service-specific information and/or general marketing communications, please contact us at contact@poochym.com

Surveys

From time to time, we may randomly contact customers about participating in a survey about our products, services and/or website. Your feedback helps us identify customer needs, levels of satisfaction, and improve and/or develop new products and services for you and your pet. These surveys are always voluntary and are used to improve the site and make it easier for you to use.

Legal Requirements

On rare occasions, we may be required to disclose personal information pursuant to lawful requests, such as subpoenas or court orders, or as required by applicable laws. Also, if the ownership of all or a part of Pooch Yum were to change, customer information pertinent to that business's operations would likely be transferred to, or licensed for use by, the new owner.

Change Happens

We at Pooch Yum work tirelessly to improve our products and services. This includes adding new functionality and features to its websites, delivery and drop off locations and menu. Because of these changes, changes in technology and/or the law, this Privacy Policy will change from time to time. We encourage you to review it each time you visit one of our websites, or order from our menu to make sure you understand our current practices and policies.

Website Usage, Traffic and Purchasing Patterns

We keep track of customer purchases, related traffic patterns and site usage within our website to help us provide superior customer service and convenient access to our products and services, direct our merchandise orders, and improve customer access, website responsiveness and usefulness of the website.

Non-Personal Information

When you visit our website, we may collect information about you that is not personally identifiable such as the type of internet browser or operating system you have, or the domain name of the website from which you linked to our site.

Cookies

Cookies are small pieces of information stored on your computer when you view our website and/or advertisements. A cookie lets us recognize you, keep track of your shopping cart and provide a more meaningful and personalized shopping experience when you visit our site again.

Changing Your Cookie Setting

Most web browsers are set to accept cookies automatically, but you can change this setting. See your browser's "help topics" to learn how to change the setting. If you decide not to accept cookies, you may not be able to shop with us on-line and access all your account information on our website.

Aggregate Statistics

From time to time we provide aggregate statistics about our customers, website traffic, product and service sales and/or other consumer-related information to carefully selected companies to identify trends and make inventory, marketing and other retail-related decisions. These aggregate statistics do not include personally identifiable information of any individual customer.

Public Forum

Our website may make chat rooms, message boards, and/or news groups available to its users. Please remember that the information that is disclosed in these areas becomes public information. You should not disclose your personal information when using these areas.

Comments

If you have any questions or comments about our Privacy Policy, please send us an e-mail at contact@poochyum.com

This Privacy Policy is subject to change at any time.